These days it is pretty common to hear about poorly designed items and crappy customer service, especially with how connected today's consumers are thanks to social media and the Internet as a whole. I thought it would be nice to share a positive customer service experience.
I drink a fair amount of coffee (and sometimes tea). 2 years ago I picked up a Copco Eco-First hot mug because it was BPA free, affordable, and looked pretty durable. I was quite happy with my travel mug and used it pretty regularly. I had a few other travel mug's but this one was definitely my favorite and was used most often. A few weeks ago I noticed the lid to my mug had cracked in a few places - probably the result of me dropping the mug or beating it up, not at all due to poor construction. Hoping to be able to purchase a replacement lid for my mug I turned to social media and mentioned on twitter that the cap on my mug was cracked, and if anyone knew if they would sell just a replacement top. A few days later someone at the helm of the Copco twitter account let me know they were looking into this and would get back to me. Hours later I was asked to privately message my mailing address to the Copco account, and was told that customer service would replace my cracked lid.
I was extremely happy, though purchasing a $10 mug would not break the bank I thought it was a great gesture by the Copco folks to replace my lid, and all it took was a shot in the dark over twitter. I got a package in the mail a few days ago from Copco, but the box was a bit bigger then I was expecting, mainly due to the fact that instead of replacing my cracked lid Copco decided to send me a new hot mug - no questions asked!
Copco - they may have one you like!